Current issues

Service Status

Here you will find current information and advice regarding any known issue or service maintenance.

See also: https://twitter.com/_SportsTG


Module Issue Advice
Websites There is a current delay in websites updating after a publish to web
There is no need to re-publish, it will progressively resolve
We anticipate backlog to be cleared late tonight/early tomorrow morning
Schedula Trouble with saving data - appointments and other updates
Some reports not loading or corrupt and won't open
We have now resolved this issue and are currently monitoring to ensure it does not re-occur.
Passport
Membership

If you are using an old bookmark to a 'sportingpulse' address- you will currently experience a security and access error/warning.

If you look in the address bar of the page you are on where you see this error, you will likely find 'sportingpulse' in the address.

Please update your bookmarks to the following SportsTG addresses:

https://passport.sportstg.com

https://membership.sportstg.com

Stadium Scoring



Recently, some devices have been unable to connect to SportsTG to upload/download games

  1. Download the following file: https://www.dropbox.com/s/qxiq02yhwyhjllr/StadiumScoring.INI?dl=0
  2. Go to C:\Program Files (x86)\Stadium Scoring
  3. Find file named: StadiumScoring.ini and replace it/overwrite with the downloaded version
  4. Open Stadium Scoring
  5. You will be asked to enter your Venue ID & Setup Key.
  6. Try downloading games

If this does not resolve it close Stadium Scoring - try the following and then re-open Stadium Scoring:

  • Turn Off Windows Firewall
  • Disable Anti-Virus
If still unresolved, please submit a support request providing Venue ID and SS Key, Details of Operating System and Stadium Scoring Version and we'll investigate further
Communicator



Some Administrators are getting an error when trying to send an email. Error is to do with the subject line.

Workarounds:

The system is blocking multiple emails being sent by mistake and blocking emails with the same subject line within a given window of time.

If you need to send the same email to multiple groups, change the subject line and make it unique.

Scheduled Maintenance 

Module Description Date

No Module

No planned maintenance at this time

For more updates head to our twitter - https://twitter.com/_SportsTG