Courtside: Games Not Loading

Read this article and if you still can't resolve your issue, CLICK HERE to submit a support request to your local Basketball Network representative

If your games are not appearing when you open Courtside, please run through the following checklist:  

1. Check internet connection.

2. Make sure a valid Set up ID and Court Id are provided . To find out how to check for Setup Id and Court Id, please refer to the following articles.

Setup Id  - How to find Setup Id?

Court Id - How to find Court Id?

3. Check if the correct date is selected on the date picker. Dates with Competitions have a green dot below them.

4. Ensure that the competitions are configured to be used for Courtside . To see how to configure competitions, please see the article below.

Courtside: Configuring Competitions

5. Ensure that competitions have correct dates, times and courts/venues.

6. If you have added competitions after opening the app, tap the Sync Games button for the new games to appear.

If you have tested all of these steps, please submit a request, including the Courtside Setup Id and Court Id.

Can't resolve your issue with this article? CLICK HERE to submit a support request to your local Basketball Network representative.