Current issues

Service Status

Here you will find current information and advice regarding any known issue or service maintenance.

See also: System Maintenance and https://twitter.com/_SportsTG


ModuleIssueAdvice
Registrations

Basketball - renewing members are not being given a club record

Members appear to be in the club but don't appear in the team in the comp or can't be added to a team in the comp or selected for a game.

Resolved
Game DayCannot locate Game Day in the App StoreWe are currently working on enhancements. We have temporarily removed the app from the app store and will make available soon.
CommunicatorSome messages are sending to recipients multiple timesWe are currently working to resolve. Best to delay sending more messages.
Stadium Scoring



Some devices have been unable to connect to SportsTG to upload/download games

  1. Download the following file: https://www.dropbox.com/s/qxiq02yhwyhjllr/StadiumScoring.INI?dl=0
  2. Go to C:\Program Files (x86)\Stadium Scoring
  3. Find file named: StadiumScoring.ini and replace it/overwrite with the downloaded version
  4. Open Stadium Scoring
  5. You will be asked to enter your Venue ID & Setup Key.
  6. Try downloading games

If this does not resolve it close Stadium Scoring - try the following and then re-open Stadium Scoring:

  • Turn Off Windows Firewall
  • Disable Anti-Virus
If still unresolved, please submit a support request providing Venue ID and SS Key, Details of Operating System and Stadium Scoring Version and we'll investigate further
Communicator



Some Administrators are getting an error when trying to send an email. Error is to do with the subject line.

Workarounds:

The system is blocking multiple emails being sent by mistake and blocking emails with the same subject line within a given window of time.

If you need to send the same email to multiple groups, change the subject line and make it unique.