Some users have recently started experiencing problems when performing a Competition Upload using Gmail to send the upload.
The cause of this problem is out of our control unfortunately, however users should be able to get around this problem by either of the following methods:
Upload using the Mail Server of your Internet Service Provider (ISP)
If you don't know what the mail server address (smtp) is, you will need to contact your ISP and request this information. Usually it looks something like mail.yourisp.com or smtp.yourisp.com (where 'yourisp' is the domain used by your ISP)
- To enter in this address go to Upload to Web > Select Competition Uploader and click OK > Click Setup.
- Click the yellow folder on the right side of the 'Mail Server (SMTP) field as indicated
- Enter your email address (this may need to be the email address provided to you by your ISP).
- Enter the Outgoing Mail Server (SMTP) \If your ISP requires authentication to send email then tick this box and enter the SMTP Authentication details in the box below.
- Press OK and try the Competition Upload again.
Upload Using Microsoft Outlook
If you use Microsoft Outlook to send emails, then this is usually a reliable method to also do your Competition Uploads. To configure FIBA Organizer to use Outlook for these uploads please follow the below steps:
- Go to Upload to Web > Select Competition Uploader and click OK > Click Setup which will display the following screen:
- Select Outlook Mail as the Mail Client
- Click OK and attempt the Competition Upload again. You will most likely receive a message from Outlook telling you that another program is attempting to use Outlook to send an email. You will need to approve this for a period of time (ie 5 minutes) for the upload to send.
- Open Microsoft Outlook and check in your Sent Items to see if the upload was sent.