Troubleshooting

Articles

Troubleshooting Registrations
Troubleshooting at club level   I am a club and my members are sending through these queries:    'I received an email stating I need to register my child but when I log in, the form won't let me. What...
Troubleshooting Schedula
How do I know when our officials will be notified of their appointment times? You can find this under:  Schedula  Profile > Manage Your Profile > Active Memberships.   I can’t seem to find a particular ...
Teamsheet and Results Entry Troubleshooting
Team Manager 'I need to be given access to create team sheets and enter results' Ensure that you have a registered Passport Account, If you don’t have one go to passport.sportingpulse.com and sign up. You will then nee...
Exporting Game files from Courtside
Exporting game files from Courtside If errors occur when trying to sync, download or upload games from either the Courtside programs and you have bought this up with the support team, they may ask you to send through the game files from the affecte...
Report an issue
Step 1. Firstly, check the Current Issues page to see if there are any relevant details and advice. We might already be on it! Step 2. If it is not a current known issue, Contact Us and provide full details. Heres some tips on wha...
Bulk Refunding Process
In response to the large number of requests to refund participant fees after the shutdown of sports due to COVID-19, we have built a tool which allows STG staff the ability to process refunds from the admin console on a case by case or bulk basis.&n...